1. Exchanges
To exchange a product, please contact the MASF Online Store online via email, through the email address info@masf.pt.
A product can only be exchanged for another product of equal or greater value.
If you are not satisfied after receiving the exchange order, you can just request its return.
2. Returns
If you are not satisfied with the products supplied, due to withdrawal or product defect, you can return the products within 30 days of receiving them.
The return request must be made via email to info@masf.pt.
MASF will analyze your situation and, after confirmation via email of acceptance of your return request, will proceed with the refund within 30 working days.
2.1. Return due to withdrawal
Returns due to withdrawal occur in the following cases:
– The products have not been used (unless the product contains information to the contrary);
– The products retain their original characteristics and the packaging is not damaged;
– The products are complete (eg: both items of a pair must be returned);
– The products are in perfect condition and keep the identification label.
2.2. Return of defective products
The return of defective products is valid if it is verified that the products supplied were damaged or did not correspond to the ordered items.
Notification of the defective product must be made via email to info@masf.pt, within 7 working days of receipt of the order.
2.3. Sending the product
You can use the original packaging where you received the order or another cardboard box, as long as it is not damaged.
If the box has any labels, stickers, or other materials from previous shipments, remove them.
The goods must be accompanied by the printed Return Form.
You must send the goods to be returned via your preferred shipping method to:
Museu de Arte Sacra do Funchal
Rua do Bispo, 21
9000-073 Funchal
Madeira, Portugal
Shipping costs for items to be returned will be borne by the customer, who must ensure that the goods to be returned arrive at the Sacred Art Museum of Funchal (Museu de Arte Sacra do Funchal).
2.4. Refund
As soon as the returned merchandise is received at the Sacred Art Museum of Funchal, it will be analyzed by our team.
If the merchandise complies with the return conditions, the refund will be made by the same payment method within a maximum period of 30 working days. You will receive an email notification, at the email address provided in your customer account, indicating whether your return has been accepted.
As soon as the refund is made, MASF will send a new notification via email, indicating the completion of the return and proof of refund.